ctc77 Privacy Policy

At ctc77, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, and the choices you have. By creating an account or using ctc77 services, you agree to the practices described here.

Information We Collect

Account Registration Data

When you register on ctc77, we collect your mobile number, date of birth, preferred currency (BDT), and login credentials. We need this information to create your account, verify your age, and process transactions in Bangladeshi Taka.

KYC Verification Documents

Before your first withdrawal, ctc77 requires identity verification under Bangladesh regulations. You submit one government-issued document: National ID Card (NID), Passport, or Driving Licence. We collect document photos, your full name as it appears on the ID, and address details. KYC review typically completes within 6 hours.

Payment Information

We collect your bKash, Nagad, Rocket, or Upay account details when you deposit or withdraw. Payment data is encrypted and processed through secure gateways. ctc77 does not store your full payment credentials—only the last four digits for transaction history and support purposes.

Activity and Gameplay Data

We log your game sessions, bet amounts, win/loss records, and bonus usage to manage your account, calculate VIP tier progress, and apply wagering requirements. This data ensures fair play and helps us improve game offerings based on player preferences.

Device and Technical Information

When you access ctc77 through our website or mobile app, we collect device type, operating system (Android 7.0 or higher for app users), IP address, browser type, and location data. This helps us detect fraud, prevent multiple accounts, and optimize platform performance for Bangladesh users.

How We Use Your Data

ctc77 uses your personal information for the following purposes:

Purpose	Data Used
Account Management	Mobile number, login credentials, registration date
Transaction Processing	Payment method, deposit/withdrawal amounts, transaction history
Identity Verification	NID, Passport, or Driving Licence details during KYC
Bonus and VIP Rewards	Monthly turnover, game activity, cashback eligibility
Customer Support	Chat logs, support tickets, account history
Fraud Prevention	IP address, device fingerprint, betting patterns
Platform Improvement	Game preferences, session duration, feature usage

We process referral bonus claims by linking referrer and referee accounts through unique referral codes. When your friend registers using your code and meets the ৳450 deposit requirement, we credit ৳275 to your account. Referral data (number of successful referrals, bonus amounts) appears in your account dashboard.

When We Share Information

ctc77 does not sell your personal data to third parties. We share information only in these limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive necessary transaction details to complete deposits and withdrawals. These partners operate under their own privacy policies.
• Game Providers: Habanero, Spribe, Sexy Gaming, JILI, and Pragmatic Play receive anonymized gameplay data to deliver game sessions. They do not access your identity or payment information.
• Fraud Detection Services: We share device and IP data with security partners to identify suspicious activity, duplicate accounts, and underage access attempts.
• Legal Compliance: If required by Bangladesh law enforcement or court order, we disclose relevant account information. We notify you when legally permitted.

All third-party service providers sign confidentiality agreements and handle data according to industry standards.

Cookies and Tracking

ctc77 uses cookies and similar technologies to keep you logged in, remember language preferences (English for Bangladesh), and analyze site usage. We deploy these cookie types:

• Essential Cookies: Required for login sessions, payment processing, and security features. These cannot be disabled.
• Functional Cookies: Remember your game filters, preferred payment method, and display settings.
• Analytics Cookies: Track page views, popular games, and session duration to improve platform design. Data is aggregated and anonymous.

You control non-essential cookies through your browser settings. Blocking functional or analytics cookies may limit certain features but does not prevent you from playing games or making transactions. Mobile app users manage tracking permissions through Android system settings.

How We Protect Your Data

ctc77 implements multiple security layers to safeguard your information:

• Encryption: All data transmission uses SSL/TLS encryption. Payment details and KYC documents are encrypted at rest in secure databases.
• Access Controls: Only authorized ctc77 staff access personal data, limited to roles requiring it (customer support, compliance, finance). Access logs are monitored.
• Two-Factor Authentication: Available for account login to prevent unauthorized access.
• Regular Audits: We conduct security reviews and vulnerability assessments to identify and fix potential risks.

Despite these measures, no system is completely secure. You share responsibility by choosing strong passwords, not sharing login credentials, and logging out on shared devices. Report suspicious activity to [email protected] immediately.

How Long We Keep Data

ctc77 retains your personal information for different periods based on data type and legal requirements:

Data Type	Retention Period
Account Registration Info	Active account duration + 5 years after closure
KYC Documents	5 years after account closure per Bangladesh regulations
Transaction Records	7 years for financial compliance
Gameplay History	2 years after last activity
Support Chat Logs	1 year after ticket resolution
Marketing Preferences	Until you withdraw consent or close account

When you close your ctc77 account, we deactivate access immediately but retain records as shown above for legal and dispute resolution purposes. After retention periods expire, we securely delete or anonymize data so it cannot be linked back to you.

Your Privacy Rights

Bangladesh users have the following rights regarding their personal data at ctc77:

• Access: Request a copy of all personal information we hold about you. Delivered within 15 business days.
• Correction: Update incorrect account details, contact information, or KYC records through your profile settings or by contacting support.
• Deletion: Request account closure and data deletion (subject to retention requirements above). Withdrawals must be completed first.
• Restriction: Limit how we use certain data, such as opting out of promotional messages while keeping transaction alerts.
• Portability: Receive your account data in a structured format (CSV) to transfer to another service.
• Objection: Object to data processing for marketing or analytics purposes. Essential processing for account operation continues.

To exercise these rights, email [email protected] with your registered mobile number and specific request. We verify your identity before processing requests to prevent unauthorized data access.

Players Under 18

ctc77 strictly prohibits use by anyone under 18 years old. We do not knowingly collect information from minors. If we discover an underage account, we immediately close it, void bets, and return deposits. Parents or guardians who learn their child registered on ctc77 should contact us at [email protected] for immediate account removal. We verify age during KYC before first withdrawal and may request additional proof if account activity raises concerns.

Policy Updates

We update this Privacy Policy periodically to reflect new features, legal requirements, or operational changes. The "Last updated" date at the top shows the most recent revision. Material changes are announced through email or account notification. Continued use of ctc77 after updates indicates acceptance of the revised policy. Review this page regularly to stay informed about how we handle your data.

Contact Us

For general account support, deposit issues, or game questions, use the live chat feature in your account dashboard. For privacy-specific matters (data access requests, deletion, consent changes), email ensures we route your request to the compliance team directly.